

Starting at £12 per user, per month is Freshsales Growth. Its tiers jump dramatically from £20 per user, per month, to £60 between just one plan – whereas Freshsales’ pricing is much more reasonably distributed. Salesforce is not a very scalable small business CRM.
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It’s a full-featured software that can develop alongside your business, which means it’s a great investment in your long-term sales strategy. We think ambitious firms with established targets will favour Freshsales over Salesforce. It combines both sales and marketing strategies and is billed as one easy-to-use platform for small businesses. Freshsales permits revenue forecasts, while Salesforce does notįreshsales Suite is a product from CRM software company, Freshworks CRM.Freshsales has 22 more features than Salesforce – and costs £6 less per user.

As Salesforce is designed for bigger teams, you’re permitted unlimited contacts and 10GB of storage, while Zoho allows 100,000 contacts and 200MB of storage. The one area in which Salesforce does better than Zoho is limitations. According to a report by SuperOffice, this is the number one CRM feature, requested by 94% of users surveyed. Zoho CRM also scored 5 out of 5 in our research for contact management. It makes Zoho well suited to companies with a short purchase cycle, such as retailers. This visual pipeline is a really important feature for helping SMEs to monitor and track customer relationships and oversee the transition from potential lead to paying client.
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Comparatively, Salesforce requires users to build this view using a dashboard workaround – something we highlighted as one of the platform's flaws in our full review of Salesforce. We know from our customer research that Salesforce users also complain about the platform’s limited functionality.ĭespite costing £8 less per user, Zoho has seven more features than Salesforce, including the ability to create a visual sales pipeline. Zoho CRM, on the other hand, costs £12 per user, per month. Salesforce is billed annually, and users pay at least £20 per user, per month. Luckily, switching to Zoho – one of our top-rated CRM software for small businesses – promises big savings. Perhaps the biggest turn-off for potential Salesforce customers is its expense.
